B2B SaaS with unstable Stripe pipeline
- branche
- B2B software with a Stripe-based subscription model.
- größe
- 50 to 200 FTE, engineering of two to five people.
- anlass
- Several times per month customers report that pro features remain locked after upgrade or that credits are charged twice.
- outcome (geschätzt)
- Webhook-related support tickets reduced by an estimated 70 to 85 percent. Mean time to reproduce from hours to under 30 minutes.