Claude agents for industrial Mittelstand.
Maintenance tickets from twelve plants pre-qualified, auto-routing with escalation, SAP MCP bridge. Where one dispatcher bottlenecked, Bella classifies in five minutes. Pilot plus heart infrastructure.
Why industrial Mittelstand automates now.
A machine-building Mittelstand with 250 staff and twelve plants has a classic single-point-of-failure: service technicians get tickets from all plants, one dispatcher reads each ticket, classifies, assigns a technician, coordinates spare parts. Sickness or holiday paralyses the whole plant network. SLA breaches pile up at month end.
What changes after pilot plus heart infrastructure: Bella classifies in five minutes, suggests technician and spare parts, routes to plant coordinator. Dispatcher only reviews escalations. 94 percent auto classification, time to assign from 42 minutes to five, SLA breaches from twelve to two per month.
Industry-specifics covered: SAP MCP bridge for material master data, on-prem deployment for sensitive engineering data, audit trail per ticket classification. DPA per Art. 28, EU data residency for standard tickets, on-prem variant for executive escalations.
Maintenance tickets pre-qualified.
Service technicians get tickets from 12 plants. Each ticket has to be read first to decide whether it is critical, which technician goes, which spare parts. Today one person does that, the rest wait.
Ticket bottleneck
One dispatcher reads each ticket, classifies, assigns a technician. Sickness or holiday paralyses the whole plant network.
Auto routing with escalation
Bella classifies, suggests technician and spare parts, routes to plant coordinator. Dispatcher reviews only escalations.
Other services that fit these cases.
The five use cases rest on the same patterns. Service packages combine modularly.
Heart infrastructure
Two weeks IT lead, DevOps hardening, MCP bridges, on-prem deployment.
Workflow pilot, 3 weeks
Take one workflow live. Trust ladder L1 to L4, on-prem or EU region.
Dispatch-Meetings werden Action-Items
Auch im Service-Dispatch helfen strukturierte Meeting-Transcripts. Cross-Branche-Pattern.